Shop Policies

Shipping

Shipping fees and times are listed at checkout. Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs. If you need express/priority shipping, please email mrsfeliciafraser@gmail.com and I will do my best to customize your shipping option.

If at any point your package is lost in transit or your order is returned due to incorrect address input, the customer will be responsible for paying the cost for me to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns & Refunds

I will accept returns for full refund, minus shipping, if contacted me within 14 days of delivery. Proof of damage during shipment require photographic proof sent to mrsfeliciafraser@gmail.com. Custom or personalized orders cannot be returned or exchanged.

Please contact me if you have any problems with your order. I will do my very best to work with you to find solutions.

Thank you!